Storage Crouch End Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Crouch End provides storage, handling, and related removal services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm, or company booking or using our services.
Services means any storage, removal, collection, delivery, packing, handling, or associated services provided by Storage Crouch End.
Goods means the items that you request us to handle, store, remove, transport, or otherwise deal with as part of the Services.
Storage Facility means any storage premises or units where your Goods are kept under these Terms and Conditions.
Contract means the agreement between you and Storage Crouch End for the provision of Services, incorporating these Terms and Conditions.
2. Scope of Services
Storage Crouch End offers storage and related removal services to domestic and business customers within its operating area. Services may include collection and delivery of Goods, transport to and from the Storage Facility, loading and unloading, and other services that may be agreed in writing.
All Services are provided subject to availability, suitability of access at the collection and delivery addresses, and the type and quantity of Goods to be handled. We reserve the right to decline any booking or to refuse to handle specific Goods where it would be unsafe, unlawful, or unsuitable to do so.
3. Booking Process
Bookings may be made by written request or through our online or in-person booking channels where available. You must provide accurate and complete information regarding the Goods, the addresses, access conditions, parking arrangements, and any special handling requirements.
We may provide an estimate or quotation based on the information you supply. Any estimate is subject to revision if your requirements change, if the actual volume or weight of Goods differs, or if access and parking conditions are not as described at the time of booking.
A booking is only confirmed when we issue a written confirmation or other formal acknowledgment specifying the Services to be provided, the agreed date or dates, and the applicable charges. We may request a deposit or advance payment as a condition of confirming the booking.
You are responsible for checking the booking confirmation and promptly notifying us of any errors or omissions. If you do not notify us of any discrepancy before the Service date, the booking details in our confirmation will be deemed accepted.
4. Customer Responsibilities
You must ensure that you have the legal right, title, or authority to store or arrange removal of the Goods, and that no third party has any rights that would be infringed by our handling or storage of them.
You agree to:
Ensure that Goods are properly packed, secured, and suitable for storage and transport, unless we have expressly agreed to provide packing services.
Provide clear and safe access to the collection and delivery addresses, including any necessary parking permissions or permits.
Comply with all applicable laws and regulations, including waste and environmental regulations, when presenting Goods for storage or removal.
Not include any prohibited, dangerous, or illegal items in the Goods.
You warrant that all information supplied to us is accurate and not misleading, and you acknowledge that our charges and Service plan may be based on that information.
5. Payments and Charges
Charges for Services are set out in our quotation or price schedule and will be confirmed in your booking confirmation. All charges are subject to applicable taxes or duties that may be payable under law.
We may require a deposit or full payment before the commencement of any Services, particularly for storage, extended removal work, or large consignments. Unless otherwise agreed in writing, all invoices are payable on or before the date specified on the invoice or at the time of Service, whichever is earlier.
Payment methods will be advised at the time of booking and may include card payments, bank transfer, or other approved methods. We do not accept payment in forms other than those expressly stated as acceptable.
Where storage is provided on an ongoing basis, you agree to pay recurring storage charges in advance for each billing period. We reserve the right to adjust our storage and service rates by giving you reasonable prior notice.
If you fail to make any payment when due, we may apply interest on overdue amounts at the statutory rate, suspend Services, restrict access to stored Goods, or exercise a lien over the Goods until all outstanding sums, including interest and costs, are paid in full. We may also recover reasonable costs incurred in pursuing late or unpaid debts.
6. Cancellations and Changes
You may cancel or amend a booking by giving us notice in writing. Any cancellation or amendment is subject to the following:
If you cancel more than a reasonable minimum period before the agreed Service date, as set out in your booking confirmation or our current policy, we may refund any prepayments less any non-refundable costs already incurred.
If you cancel within a shorter period before the Service date, we may charge a cancellation fee, which may be a percentage of the quoted price or a fixed minimum charge to cover time allocated, lost opportunities, and administrative costs.
If you change the Service date, requirements, or addresses, we will use reasonable efforts to accommodate the change, but cannot guarantee availability. Changes may result in revised charges or additional fees.
We reserve the right to cancel or reschedule a booking due to events beyond our reasonable control, including but not limited to severe weather, accidents, equipment failure, staff illness, or legal restrictions. In such cases, our liability will be limited to rescheduling the Service or, where appropriate, refunding payments made for Services not yet provided.
7. Access to Stored Goods
Where storage is provided, access to your Goods is subject to our standard access procedures and opening hours. You must provide appropriate identification and any required reference details when requesting access.
We may require reasonable notice before granting access to ensure availability of staff and safe handling conditions. If you require frequent or out-of-hours access, additional charges may apply.
We may refuse access to your Goods if you are in arrears on payments, if granting access would breach any legal or safety obligation, or if we have reasonable grounds to believe there is a dispute about ownership or rights in the Goods.
8. Prohibited and Restricted Items
You must not store or present for removal any Goods that are hazardous, illegal, perishable, explosive, flammable, or otherwise unsafe, including but not limited to the following.
Weapons, ammunition, or explosives.
Compressed gases, flammable liquids, chemicals, or toxic substances.
Illegal drugs, stolen goods, counterfeit items, or any items whose possession or transport is unlawful.
Perishable food items, live plants, animals, or other living organisms.
Waste materials, including household refuse, building rubble, or clinical waste.
Any item that may attract vermin, cause infestation, or create a health risk.
We may, at our discretion, accept restricted items if agreed in writing and if appropriate safety measures are in place. If we discover prohibited items among your Goods, we may refuse to handle them, require their immediate removal, or arrange for their safe disposal at your cost and without liability to us.
9. Waste and Environmental Regulations
You agree to comply with applicable waste and environmental regulations when using our Services. You must not use our Services as a means to dispose of waste unlawfully or to avoid proper recycling or disposal requirements.
If any items you present for removal or storage are, in our reasonable opinion, waste or unsuitable for storage or transport, we may refuse to accept them or may require you to arrange appropriate disposal.
Where we agree to remove unwanted items, furniture, or other materials, such removal is offered as a separate service that may involve additional charges. Disposal will be carried out in line with applicable regulations, and we may refuse to collect items that are hazardous or require specialised handling that we are not licensed to provide.
You will be responsible for any costs, fines, or penalties arising from your failure to comply with waste, recycling, or environmental laws in relation to the Goods.
10. Our Liability
We will exercise reasonable care and skill in providing the Services. Our liability for loss or damage to Goods or property is subject to the limitations set out in this section.
We will not be liable for any loss or damage arising from:
Faulty or inadequate packing carried out by you or by a third party not engaged by us.
Inherent defects, fragility, or natural deterioration of the Goods.
Wear and tear, atmospheric or climatic conditions, including damp, mould, condensation, or temperature changes, unless caused by our negligence.
Loss or damage to items with a special value that you have not declared in advance and that we have not specifically agreed to protect.
Any prohibited items stored or transported in breach of these Terms and Conditions.
Our total liability for loss or damage to Goods, whether arising from negligence, breach of contract, or otherwise, will be limited to a reasonable sum per incident or series of related incidents, taking into account the value of the Goods, the charges paid for the Services, and any insurance arrangements in place. Details of our standard liability limits and any optional enhanced cover, where available, will be provided on request.
We are not liable for indirect or consequential losses, including loss of profits, loss of business, loss of opportunity, or emotional distress, even if we have been advised of the possibility of such loss.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot lawfully be excluded or limited.
11. Customer Indemnity
You agree to indemnify and hold us harmless against any claims, losses, damages, costs, or expenses arising from your breach of these Terms and Conditions, including but not limited to:
Providing incorrect or misleading information.
Storing or presenting prohibited or illegal items.
Failure to comply with waste and environmental regulations.
Third party claims relating to ownership or rights in the Goods.
This indemnity applies to claims brought against us by third parties including authorities, landlords, neighbours, or other service providers, to the extent such claims arise from your acts or omissions.
12. Insurance
We recommend that you maintain appropriate insurance cover for the full replacement value of your Goods during storage and transit. Our Services and charges do not automatically include insurance for your Goods unless expressly stated in writing.
If we offer insurance options, any such cover will be subject to separate terms and conditions provided by the insurer. It is your responsibility to review and comply with any insurance requirements, including declarations of value and exclusions.
13. Termination of Storage
You may terminate ongoing storage by giving us prior written notice in accordance with our current minimum notice period. All storage charges and other sums due must be paid up to the date on which the Goods are removed from the Storage Facility.
If you fail to pay charges when due, abandon Goods, or otherwise materially breach these Terms and Conditions, we may terminate the Contract and exercise our rights over the Goods, including restricting access and ultimately arranging for sale or disposal after giving any notices required by law.
Any proceeds from a sale of your Goods will be applied first to discharge outstanding charges, interest, and reasonable costs, with any balance held for you. If the sale does not cover all sums due, you remain liable for the shortfall.
14. Force Majeure
We are not liable for any delay or failure to perform our obligations where performance is prevented or affected by events beyond our reasonable control. Such events may include acts of nature, fire, flood, severe weather, epidemic, industrial disputes, acts of government or public authorities, road closures, or failure of transport networks.
If a force majeure event occurs, we will notify you where reasonably possible and take reasonable steps to resume normal operations as soon as practicable. If the event continues for an extended period, either party may discuss appropriate adjustments or termination of the affected Services.
15. Complaints and Disputes
If you are dissatisfied with any aspect of our Services, you should notify us as soon as possible so that we can seek to resolve the issue. Complaints about loss or damage to Goods must be raised within a reasonable time after you become aware of the issue, and in any event within the timeframes specified in any applicable insurance or statutory provisions.
We will investigate complaints in good faith and may request supporting information or evidence. Both parties will use reasonable efforts to resolve disputes amicably. If a dispute cannot be resolved through negotiation, either party may consider using mediation or another form of alternative dispute resolution before resorting to court proceedings.
16. Variations
We may amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or the nature of our Services. The version in force at the time of your booking will apply to that Contract, unless we have agreed changes with you in writing.
Any variation to these Terms and Conditions requested by you will only be effective if agreed in writing by an authorised representative of Storage Crouch End.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.
You and Storage Crouch End agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
18. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions will continue in full force and effect.
Failure or delay by either party to enforce any right or remedy under these Terms and Conditions does not constitute a waiver of that or any other right or remedy.
You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where necessary to perform the Services, provided that this does not reduce the level of protection afforded to you under these Terms and Conditions.
These Terms and Conditions, together with the booking confirmation and any written variations agreed between us, constitute the entire agreement between you and Storage Crouch End in relation to the Services and supersede any prior understandings or representations.
